Internal knowledge assistant in Teams

Staff ask questions in Microsoft Teams and get answers from policies, manuals and procedures — with links to the source document and respect for access rights.

Procedures, safety rules and HR policies are spread over SharePoint sites and PDFs. New staff struggle to find answers and experienced staff are constantly interrupted with the same questions.

• Identify trusted document sources and who may see what
• Index documents with access permissions so answers respect them
• Deliver the assistant where people already work — Microsoft Teams
• Collect feedback on every answer to keep improving the sources

• Teams assistant for staff questions
• Answers with citations to the source document
• Permission-aware search across SharePoint and file shares
• Feedback buttons and usage reporting

• Staff find the right procedure in seconds
• Answers always point back to the official document
• Outdated or missing documentation becomes visible